Terms and Conditions
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By accessing and using , you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
What we provide
provides status page hosting and monitoring services that allow you to:
- Create and manage status pages
- Monitor service uptime and performance
- Receive notifications and alerts
- Generate incident reports
- Customize page appearance
- Access analytics and insights
Account Responsibilities
When you create an account with us, you must provide information that is accurate, complete, and current at all times.
Account Security
You are responsible for:
- Safeguarding your account password
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Ensuring your account information is up to date
Permitted Use
You may use our services only for lawful purposes and in accordance with these Terms.
Allowed
- Creating legitimate status pages
- Monitoring your own services
- Sharing status information
- Using for business purposes
Not Allowed
- Violating any applicable laws
- Infringing intellectual property rights
- Distributing malware or viruses
- Harassing or abusing others
- Creating fake or abusive accounts
- Unauthorized security or penetration testing
Registration Abuse
We do not tolerate registration abuse of any kind. This includes, but is not limited to, creating multiple accounts to circumvent limits or restrictions, using false identities, automated or bulk account creation, and any other activity that undermines the integrity of our registration process. Accounts found to be engaging in registration abuse will be suspended immediately.
Unauthorized Security Testing
Intentional penetration testing, vulnerability scanning, fuzzing, or any form of unauthorized security probing against or its infrastructure is strictly prohibited. Performing such activities without explicit written authorization from us constitutes abuse of our platform and a violation of these Terms. Accounts found to be engaging in unauthorized security testing will be suspended without warning.
Responsible Disclosure
If you believe you have discovered a security vulnerability or have a security concern about our platform, please do not attempt to exploit or test it. Instead, report it to us responsibly:
For more information on our security practices and how we handle vulnerability reports, please visit our Security page.
Account Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon Termination
Your right to use the service will cease immediately. If you wish to terminate your account, you may simply discontinue using the service or contact us to delete your account.
Service Availability
While we strive to provide reliable service, we do not guarantee that our services will be uninterrupted or error-free. We are not liable for any damages arising from service interruptions.
Disclaimer
The information on this website is provided on an "as is" basis. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose.
99.9% Monthly Uptime Target
targets 99.9% monthly uptime for all paid plans, measured per calendar month. Monthly uptime is calculated as:
Downtime is defined as periods where is unavailable to authenticated users on paid plans. Scheduled maintenance windows announced at least 24 hours in advance via status.statuspage.me are excluded from downtime calculations.
Service Credit Schedule
If fails to meet the 99.9% monthly uptime target, eligible paid subscribers may request service credits:
| Monthly uptime achieved | Downtime in that month | Credit |
|---|---|---|
| 99.0% – < 99.9% | 43 min – 7.2 hrs | 10% of that month's subscription fee |
| 95.0% – < 99.0% | 7.2 hrs – 36 hrs | 25% of that month's subscription fee |
| < 95.0% | > 36 hrs | 50% of that month's subscription fee |
Credit Terms
- Credits apply to paid plans only. Free plan accounts are not eligible.
- The maximum credit in any calendar month is 50% of that month's subscription fee, regardless of total downtime duration.
- Credits are applied as account balance toward future invoices. They are not redeemable for cash and are not transferable.
- Credits do not apply to one-time purchases, lifetime deals, or add-ons.
- Credits cannot be combined across months or carried forward beyond 12 months from the date of issue.
How to Request a Credit
Submit a request to hey@statuspage.me within 30 days of the end of the month in which the SLA was not met. Include:
- Your account email address
- The affected calendar month
- A reference to the relevant incident on status.statuspage.me
Eligible credits will be reviewed and applied within 10 business days of a verified request.
Exclusions
This SLA and credit schedule do not apply to downtime caused by:
- Scheduled maintenance announced at least 24 hours in advance
- Circumstances beyond 's reasonable control (force majeure, natural disasters, regional internet disruptions)
- Third-party service failures outside 's infrastructure, including upstream hosting providers, DNS registrars, CDN networks, and payment processors
- Actions or omissions by the customer or their users, including misconfigured DNS, expired certificates on customer domains, or accidental deletion of resources
- Free plan accounts
Questions About Terms?
If you have any questions about these Terms & Conditions, please contact us:
We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the updated terms on this page.
Use of Company Name & Logo
By using , you grant us a non-exclusive, royalty-free right to display your company name and/or logo on our homepage or a dedicated customers/showcase page for marketing and social proof purposes.