Customer subscriptions
Status page notifications for customers who need updates
Let customers subscribe to incident and maintenance communication while your responders keep operational alerts and escalation traffic in their own channels.
Create your status page View integrationsCustomer notifications and internal alerts solve different problems
Both matter, but they should not be treated as the same stream.
Status page subscribers
Customer-facing communication about service health, incidents, and planned maintenance.
- Published incident updates
- Scheduled maintenance notices
- Resolution and completion updates
Responder alerting
Operational signals and escalation needed for the team handling the event.
- Failed uptime checks
- On-call escalation
- Internal triage context
When subscribers receive useful information
- Incident published: customers learn what service is degraded or unavailable.
- Meaningful update: they see confirmed changes in impact or mitigation.
- Resolution: they know when service recovered and what record remains.
- Planned maintenance: they receive advance notice and completion status for scheduled work.
Delivery paths
StatusPage.me supports email subscriber communication and optional integrations for operational workflows. Channel availability depends on plan and configuration.
For integration options such as Slack, Discord, Telegram, Teams, webhooks, and other connected channels, see the integration overview.
Explore integrations Subscriber docsStatus page notification FAQ
Status page notifications are customer-facing messages sent when you publish relevant incident or maintenance updates. They help customers follow service health without repeatedly refreshing the page.
No. Subscriber messages communicate published customer impact. On-call alerts notify responders about operational signals and escalation work, including information that may not belong in public communication.
Yes. Scheduled maintenance can be communicated in advance, at the start of the window, and on completion through your configured notification workflow.