Status page & uptime monitoring FAQ

You can monitor public websites, APIs, TCP ports, DNS records, SSL certificates, databases (MySQL, PostgreSQL, MSSQL), email authentication records (SPF/DKIM/DMARC), and IP/domain blacklists (DNSBL). StatusPage.me also supports heartbeat monitors — your cron jobs or background workers ping a unique URL after each run, and we alert you when pings stop arriving on schedule.

Learn About Monitor Types

Check intervals depend on your plan and go from every 120 seconds on the free tier down to every 30 seconds on higher plans. You can also slow checks down for non-critical services, with flexible intervals up to 24 hours. For details, see the pricing page.

StatusPage.me uses a multi-layer approach. On plans with multi-region monitoring, checks run from several global locations simultaneously — an incident is only confirmed when a quorum of locations agree the service is down, filtering out regional ISP blips. We also use adaptive post-incident monitoring to increase check frequency automatically after a failure, and down prediction alerts to warn you about degradation trends before they become full outages.

Multi-Region Monitoring

Our free plan is designed for smaller projects and trying out the platform. It includes a public status page, a limited number of monitors and email notifications so you can test uptime monitoring and incident updates before upgrading. For the latest limits, check the pricing page.

View Plans Documentation

Yes. You can upgrade or downgrade your plan at any time from your billing settings. Changes take effect immediately, and we prorate any billing adjustments automatically. Your data, status pages and monitor configuration stay intact when you switch plans.

We offer a 15-day money-back guarantee for all paid plans. If you're not satisfied with StatusPage.me in the first 15 days, we'll provide a full refund. Please review our refunds policy for complete details.

Yes. The OSS Hero plan gives qualifying open-source projects almost all Starter features at no cost — multiple status pages, generous monitor limits, and full notification channel support. You apply by linking your public repository; approval is typically fast. See the OSS Hero page for eligibility and how to apply.

We accept cards (credit and debit), digital wallets (Apple Pay, Google Pay, and others), buy now pay later options (Klarna, Afterpay/Clearpay, Billie), local bank transfers (iDEAL, UPI, Pix, and more), and stablecoins. Available methods at checkout depend on your location and currency.

View all supported payment methods

Yes. In addition to public status pages, you can keep certain pages private for internal teams or specific customers. Private pages are only visible to people who have the link or the correct access, which is useful for internal infrastructure or customer-specific environments.

Yes. StatusPage.me keeps a history of incidents on each status page, so your users can review past outages and maintenance windows. You can also add detailed postmortems to incidents to document root cause, impact and the steps you're taking to prevent similar issues.

Learn About Subscribers

On paid plans you can use a custom domain and customize the look and feel of your status pages. Point a subdomain like status.yourcompany.com to StatusPage.me, configure automatic SSL and adjust colors, logo and layout. Learn more on the custom domains and custom branding pages.

Support levels vary by plan. All users can access our documentation, and paid plans include direct email support and live chat access. Higher tiers get faster response times, more hands-on help with onboarding and best-practice guidance for setting up monitors, incidents and status pages.

Yes. Our REST API lets you programmatically manage monitors, incidents, subscribers and status pages. API access is available on all paid plans and includes comprehensive documentation. You can find the latest details in the API docs.

View API Documentation

Yes, on select plans. On-call scheduling lets you define daily, weekly, or custom rotations with multi-level escalation policies — if the first responder doesn't acknowledge within a configurable timeout, the alert automatically escalates to the next level. Team members can subscribe via iCal, receive shift-start notifications, and use the "on-call take" override to self-assign the current shift. See the on-call scheduling page for details.

We support Slack, Discord, Microsoft Teams, Telegram, PagerDuty, Google Chat, Mattermost, Rocket.Chat, Pushover, SMS (Twilio, Vonage, MessageBird), custom webhooks, and email. Most teams connect their on-call channels first, then use the REST API or Zapier integration for deeper automation. See all options on the integrations page.

We take security and privacy seriously. All connections to StatusPage.me use HTTPS, and sensitive data is encrypted in transit and at rest. We follow industry-standard security practices and comply with GDPR and other privacy regulations. For details, please review our privacy policy.

Yes. Custom domains are available on paid plans. You can use a subdomain like status.yourcompany.com for your status page, with automatic SSL and a fully branded experience. Learn more on the custom domains page.