Notifications: Subscribers vs Internal Alerts

There are two different “notification” concepts in StatusPage.me:

• Status page subscriber notifications (public-facing) — your visitors subscribe and get updates when you post incidents or maintenance.
• Internal alerts (team-facing) — you and your team get alerted when something needs attention.

This page explains how they fit together and points you to the right settings screens.

If you’re trying to notify users who visit your status page, you want subscriber notifications: Managing Status Page Subscribers.

Status Page Subscriber Notifications (Public)

Subscriber notifications are sent when you publish updates your users should know about:

• A new incident is created
• An incident is updated or resolved
• Scheduled maintenance is announced, started, or completed

To enable the public Subscribe button:

1. Go to your status page settings
2. Open the Subscribers tab
3. Enable Allow visitors to subscribe via email
4. Save

Subscribers can stay on All components or narrow incident-driven emails to selected service entries from the public subscribe modal.

Learn more:

• Managing Status Page Subscribers
• Per-Component Subscriber Notifications

Internal Alert Channels (Team)

Internal alerts are delivered to notification channels (email/webhook/Slack/Discord/Telegram/Microsoft Teams/Pushover and more).

Configure channels here: Notification Channels Overview.

If you want your own signed-in dashboard to also show browser notifications, in-app notification history, or a looping critical incident alarm sound, configure those separately in Personal Notification Preferences.

If you want monitor-created incidents to be assigned to a rotating responder, set up an on-call schedule: On-Call Scheduling.

⚠️ Important: the monitor create/edit screen does not offer per-monitor “notification method” selection. Internal alerts are routed via your configured notification channels.

⚠️ Important: these personal browser/alarm preferences are an extra responder convenience layer. They do not replace your shared notification channels.

If you need to grant teammates access to manage alerts and status pages, see Teams.

Publishing Updates (What Triggers Subscriber Emails)

Subscribers only receive notifications for updates you publish:

• Creating and managing incidents
• Scheduling maintenance windows

Related Guides

• Set up your first monitor
• Create your first status page
• Analytics dashboard

What’s Next?

• Manage status page subscribers
• Target subscriber delivery by component
• Set up internal notification channels
• Understand uptime and SLA reports
• Choose monitoring locations
• Down Prediction Alerts — get warned before a monitor goes down