On-Call Scheduling (Pro Feature)

On-call scheduling lets you define a rotation (daily/weekly/custom shift length) so new incidents are automatically assigned to the right person.

It also supports overrides (temporary swaps) and escalation if an incident isn’t acknowledged in time.

On-call scheduler

Where to Find It

In the dashboard, open:

Direct URL: /user/on-call/schedules

A schedule defines:

You can link a schedule to a status page.

When linked, new incidents created on that status page auto-assign to whoever is on-call right now.

Members are the people who rotate in order (position 0 → 1 → 2 → …).

If a schedule has no members, there’s no one to assign to.

Overrides temporarily swap in someone for a specific time window without changing the underlying rotation.

On-call assignment happens when an incident is created for a status page that has an active on-call schedule linked.

This includes:

If escalation is enabled, the system can also re-assign during escalation when the incident hasn’t been acknowledged.

On-call scheduling is about ownership and escalation (who is responsible right now).

Notification channels (Slack/Discord/Telegram/PagerDuty/webhooks/email, etc.) are about where alerts get delivered.

On-Call menu missing: on-call scheduling is plan-gated (Pro+). If your plan doesn’t include it, you’ll see an upgrade screen.
No one is assigned: ensure the schedule is active, has members, and is linked to the correct status page.
Times look off: double-check the schedule timezone and the rotation start timestamp.