Cancellation Policy
Learn how to cancel your account or subscription and what happens when you do.
Start Free TrialLast updated: 2026
Account Cancellation
You can cancel your account at any time. Learn about the process and what to expect.
How to Cancel Your Account
Cancellation Methods
You can cancel your account through several methods:
Account Settings
Cancel directly from your account dashboard under Settings > Account
Email Support
Send a cancellation request to our support team
Contact Support
Call our support team for immediate assistance
Live Chat
Use our live chat feature for instant cancellation help
Immediate Effect
Once you submit a cancellation request, your account will be scheduled for cancellation. You will receive a confirmation email with the effective date.
What Happens After Cancellation
Post-Cancellation Process
Immediate Changes
- Access to account dashboard ends
- Status page becomes inaccessible
- Monitoring services stop
- Email notifications cease
- API access is disabled
- Billing stops immediately
Data Retention Period
Your data will be retained for a period of 60 days after cancellation, during which you can reactivate your account if needed.
Permanent Deletion
After 60 days, all your data will be permanently deleted from our systems and cannot be recovered.
Subscription Cancellation
Canceling Paid Subscriptions
Billing Cycle Impact
When you cancel a subscription:
- You will continue to have access until the end of your current billing period
- No further charges will be made after cancellation
- You can downgrade to a free plan if available
- Prorated refunds may apply depending on your plan
Monthly Subscriptions
Access continues until the end of the current month. No charges for the next month.
Annual Subscriptions
Access continues until the end of the current year. Consider downgrading for partial refunds.
Account Reactivation
Can I reactivate my account?
Yes, you can reactivate your account within 30 days of cancellation:
Log In
Use your previous login credentials
Restore Billing
Re-enable your payment method
Data Restored
All your previous data is restored
Instant Reactivation
Reactivation is instant and all your data, settings, and services will be restored to their previous state.
Special Considerations
Important Notes
Enterprise Accounts
For enterprise accounts, cancellation may require additional verification and may involve contract terms that differ from standard accounts.
Data Export
Before canceling, you may want to export your data. We provide data export tools in your account settings.
Support Available
Our support team is available to help you through the cancellation process and answer any questions you may have.